Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands
Works alongside with technical sales engineers
Offers customer training for the product
Repairs, tests and maintains equipment
Monitors performance of the product
Maintains product manuals
Provides customers with regular reports and feedback on their service requests
Develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference
Makes recommendations to maintenance technicians and offers feedback on product development, features and functions.
Required Candidate profile
Excellent analytical and problem-solving skills must be possessed by all service engineers.
Excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.
