Java Support Manager

Hi All,

We are hiring for Java Support Manager.

Experience : 10 to 15 years.

Below are the details of the position for your reference:

About Bounteous-Accolite

Accolite is a leading Digital Engineering, Cloud and Data & AI services provider that delivers robust digital transformation initiatives to Global 2000 customers. Accolite provides these services to the banking and financial services, insurance, technology, media and telecom, healthcare, and logistics industries. Accolite has 3,000 professionals globally and a presence across the United States, Canada, Mexico, Europe, and India.

Accolite and Bounteous Join Forces, Forming Global Leader in Digital Transformation Services Merger strengthens end-to-end digital experience, commerce, and engineering capabilities on a global scale

The combined company will be headquartered out of Chicago with offices across North America, Europe, Asia and will be 5,000 people strong, with 1,200+ in North America, 3400 + in APAC and 400+ in Europe. Post the merger, the company serves over 300 Fortune 1000 and high growth clients, solving their mission critical problems. With this merger, the company will be amongst the world's leading digital transformation consultancies.

For more information visit: https://www.accolite.com/.

Job Discription

Job Title: Java Support Manager

Job Summary: The Java Support Manager is responsible for leading a team of support engineers to ensure the smooth operation and maintenance of Java-based applications. This role involves providing technical guidance, troubleshooting complex issues, and coordinating with cross-functional teams to deliver high-quality support services to internal and external stakeholders.

Key Responsibilities:

1. Team Leadership: Lead and mentor a team of support engineers, providing guidance on technical issues, best practices, and professional development.
2. Technical Support: Resolve escalated technical issues related to Java applications, including performance optimization, troubleshooting bugs, and ensuring system stability.
3. Incident Management: Manage the resolution of critical incidents and outages, coordinating with development teams, system administrators, and other stakeholders to minimize downtime and impact on business operations.
4. Customer Communication: Serve as a primary point of contact for customers experiencing technical issues, ensuring timely and effective communication throughout the support process.
5. Continuous Improvement: Identify opportunities for process improvement and optimization within the support team, implementing best practices to enhance efficiency and customer satisfaction.
6. Documentation: Maintain accurate documentation of support processes, troubleshooting procedures, and system configurations to facilitate knowledge sharing and future problem resolution.
7. Performance Monitoring: Monitor the performance and health of Java applications, implementing proactive measures to prevent issues and optimize system performance.

Thanks & Regards,

Bhagyashree