Java Solution Architect + Customer Success Manager

Java Solution Architect + CSM (Customer Success Manager).

Experience: 3-5 Years.

Location: Remote (Work From Home).

Time Zone: IST.

Duration: 3 to 6 Months.

Budget: 1.15 Lakhs.

Overview:

The Solutions Engineering team is the critical technical link in supporting new and existing customers. We are seeking a Solutions Architect who will collaborate with Customer Success Managers (CSMs) and the Engineering team to deliver technical resolutions and business value by participating in the integration of our platform solution with the customer's eCommerce tech stack. Additionally, the position will assist in maintaining the relationship with technical counterparts on the customer side.There may be an opportunity for the contractor to convert to full time.

The successful candidate will have sound technical experience and skills, blended with strong interpersonal, communication skills and project management.They will also be expected to undertake their own research and be proactive in finding solutions to the problems relating to natural language processing that comes with onboarding new customers.

In this role, you will:

Partner with CSMs to support technical questions and inquiries raised by new and existing enterprise customer accounts during onboarding implementations.

Lead best practices workshops or technical discussions to assist in customer enablement in one to many formats.

Respond to scoped customer service technical issues and escalations, onboarding questions, solution validation, and integrations.

Support the CSM and customer in administration, infrastructure, issue investigation, and escalation.

Support development, execution, and improvement of the customer success lifecycle management process.

Become an internal advocate for the client and bring the voice of the customer into the rest of the organization

What we consider critical for the role:

Bachelor's or Master's Degree in Computer Science, Software Engineering or Equivalent.

3-5 years of proven experience as a solutions engineer or architect, ideally in a high-growth environment.

Exceptional stakeholder management skills, effectively influencing and managing expectations with Senior Management and cross-functional teams both internally and externally.

Full stack engineer experience a plus

Technical proficiencies (i.e. Java, MySQL, Shell scripting, Compute Cloud)

Great oral and written communication in English

Strong desire to help people

Preferred Qualifications:

Prior exposure to customer-facing teams and SaaS experience.

Knowledge of retail industry trends.

Experience with Agile and Scrum methodologies.

REFERENCES ARE MOST WELCOME.

Mention the Requirement Title while Applying.

Send me your Latest Updated Resume to [Confidential Information] and also to My WhatsApp.

Candidate can Contact me on : 9980934072.