Along with previous L2 support JD, L3 support knowledge or experience and 1 or 2 yrs java development is mandatory...They should be strong in java coding and strong knowledge or experience on spring boot and microservices is mandatory
- Monitor the applications Health/Errors and raise incident if any threshold breaches.
- Monitor the system metrics (CPU/Mem etc) and troubleshoot to restore the system.
- 1st line of support for customer issue.
- Analyze and troubleshoot logs to fix or escalate to L3 developer if noticed any errors/issue.
- Monitor the batches and rerun if needed, troubleshoot the logs if fails.
- Continue to update the status to respective stakeholder.
- Technical Knowledge on Linux/Unix with experience in scripting and automation. Basic Knowledge on Windows scripting.
- Good expertise on Monitoring tools (Grafana/Kibana etc or any relevant monitoring tools).
- Need to have strong analytical skills to identify any issue
- ITIL knowledge is a must on INCIDENT and PROBLEM handling process
- Knowledge on Java/J2EE will be an addon.
- Knowledge on JBOSS/ Heap, Threads
- Basics on Network fundamentals
- Batch monitoring/Processing - Ability to re-run, force jobs, sysout capturing, investigating agent unavailable issues, create job/batch (Knowing would be added advantage.
- Theoretical knowledge, ability to backup/retrieve data, File restore
- Basic database knowledge with ability to query, write commands and automate scripts
- Ready to support 24*7 Operations and on rotational shifts basis
- The position requires a minimum of 4 years of relevant experience as production support or at least infrastructure support or development role.
- Should have good communication and ability to manage stakeholders with on-time responses.
