Basic knowledge of Core Java
ITSM process, Servicenow Tool
SQL
Azure devops board
Good to have:
IBM MQ technologies
Web services (REST)
SOA (Service oriented architecture)
Requirement:
Able to troubleshoot application issues and resolve problems quickly and efficiently.
Having experience on Servicenow tool and Azure devops board.
Should be comfortable in working with databases and writing SQL queries to extract data.
Strong communication skills, both verbal and written, are necessary for working with teams and end users.
Familiarity with ITSM (IT Service management).
Familiarity in working with cross functional teams.
Familiarity in handling P1/P2 cases. Prioritization and handling of incidents within SLAs.