Japanese Language Specialist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Japanese Language Specialists at Kyndryl are project-based subject matter experts - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally figuring it out. This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

Act as a liaison between Japanese-speaking clients and internal technical teams, ensuring clear communication and understanding. Provide IT support, troubleshooting, and solutions for technical issues related to software, hardware, networks, and systems. Translate technical documents, reports, and user manuals from Japanese to English and vice versa. Participate in IT projects that involve Japanese-speaking clients, ensuring that requirements are well understood and met. Collaborate with cross-functional teams (development, network, and support teams) to deliver quality IT services and solutions.

Provide training to team members in Japanese as necessary. Assist in creating and updating technical documentation, ensuring they are accessible in both Japanese and English.

This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom Trust us, that won't be an issue.

Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Professional Experience

• At least 5 years of experience in a similar role, preferably in an IT or technical setting.

• Fluent in Japanese (JLPT N2 or above) and English, both written and verbal. Proficiency in IT systems, including networks, hardware, software, and troubleshooting, Data presentation / report creation using excel / PowerPoint

• Hands-on experience with cloud technologies, databases, or programming languages is a plus.

• Experience with IT service management tools (e.g., ServiceNow, Jira).

Preferred Professional Experience

• Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals

• Experience in working with Japanese clients or in a multicultural team is preferred.

• Ability to work independently and manage multiple tasks and deadlines.

• Keen on personal and professional development.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.