IVR/Chatbot Developer

Role: Chatbot & IVR Developer

Location: Bangalore / Mangalore - Hybrid

Experience : 2-6 years

Must have hands on experience in Chatbot, IVR development and Python.

Notice period : Immediate to 30 days

Roles & Responsibilities:

Analyze and document data coming from bot conversations.

Interpret the pattern, trends, and conversational flow of bots.

Collaborate with system architects and programmers for app design and decision-making.

Design and build conversational chatbots.

Should be a hands-on contributor for development of complex functionalities for the IVR application/s using different backend and frontend technology frameworks and cognitive services for Natural language processing.

Ensure seamless experience of the IVR/bot users on various enterprise channels, robust security layer for enabling authentication and authorization and integration with third party enterprise system/s

Define recurring questions to automate answers/responses.

Assist in the handling of multilingual bot support.

Minimum requirements

3+ years of experience working with Voicebot/IVR & chatbots and customer facing production projects.

Proficiency in AI/bot development landscape, tools, and other frameworks

Experience in artificial intelligence, machine learning, and NLP algorithms.

Strong understanding of programming languages such as Python, and hands on experience in JavaScript.

Good knowledge about software development lifecycle

Fluent in English to communicate effectively.