Job Description
Management Level
F
Skills & Knowledge and QualificationAbout Equiniti (Remains same for all roles across EQ)
Equiniti is a leading provider of technology and solutions for complex and regulated administration and payments. Our technology platforms are used by 70% of the FTSE 100, Government, and other large corporates, particularly in banking, insurance and other financial services. We have 1,700 clients, make 160 billion worth of payments through our systems every year, hold records for 70 million shareholders, look after pension schemes for 8 million pension scheme members, and provide services which touch 28 million customers. Over a third of the UK population has dealt with Equiniti at some point during their lives.
Equiniti is a company that has been built with strong values at the very core of our offering. Dealing with some of the most successful companies and government agencies in the UK, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do. We employ c.5000 people in the UK, India, and the US, with key services being provided by Endava from Poland.
Business Function
The role sits within the Product and Engineering division. IT Service Management is a function that covers multiple ITIL disciplines including but not limited to Incident, Problem and Change. The lead role will report into the Manager of ITSM Operations within India.
About The Role
The role is to act as a Senior Analyst within the Indian based teams covering multiple areas where required. The successful candidate will be a good team player who can react effectively but also plan for longer term goals. Who can put the interest of the company at the heart of their day-to-day actions.
Core Duties/Responsibilities
Excellent communication skills to ensure the right information is provided to the right stakeholder at the right time. It is key that candidates can not just apply technical information but also to articulate the situations and be able to challenge technical teams to ensure they are following Incident diagnostics best practice.
Driving the Incidents, Problems with support groups to an efficient and speedy closure. Facilitating excellent working relationships with other areas of IT as well as Projects and Business Teams. The role is to act as a gatekeeper for IT technology to protect Service but to expedite effective resolutions.
Ensure a cohesive high quality of service delivery by working closely with other IT teams across the enterprise.
Provide meaningful reporting to track service delivery and identify areas of improvement.
To be an active member of the team and ensure productive contribution to meet IT objectives.
Candidates should have passed qualifying degree. Preferable in engineering/technology.
10+ years of progressive experience in field of ITSM
Expert knowledge on all aspects of ITIL including Incident, Problem, Change, Knowledge and Service Management process as defined by ITIL.
Experience of working with multiple technical teams and functions with an exceptional attention to detail
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.
