Job Overview:
As a Technical Implementation Specialist, you will be part of our highly competent Implementation team. The main goal is to ensure successful implementations and positive customer experiences.
Responsibilities and Duties:
- Responsible for the whole Implementation process, from planning through installation, go-live, and handover to the support department.
- Analyze and troubleshoot technical problems and participate in risk assessments before and during the delivery of the projects.
- Assist in providing technical direction and support to Application and Testing teams.
- Develop and maintain implementation best practices, document procedures, standards, and configuration settings.
- Provide technical contact to customers during the implementation phase and own the customer experience to ensure successful delivery and installation.
- Participate in a 24/7 on-call support program
Minimum Required Skill:
- A minimum of 1-3 years experience from a technical role on a server-side level, e.g., implementation of software solutions, 2nd or 3rd line support, or similar roles.
- Bachelor's or master's degree in computer science/ engineering or equivalent education/ experience.
- Experience with Oracle programming languages (PL/SQL developer) or other database systems.
- Knowledge and experience of Microsoft Server Operating Systems.
- Experience working in production environments against SLAs.
- Demonstrated acumen for understanding applications, network environments, and Web technologies.
- CCNA, MSSA
- Common security technologies and practices.
- Storage Platforms technologies (RAID, SAN, NAS, tape libraries).
- High availability technologies (i.e. based on OS, Veritas, Oracle).
- Experience with business intelligence applications such as Crystal Reports, and Oracle BI.
- Previous experience in a hospital environment and radiological workflow, including technical skills in Radiology Information systems (RIS) and Picture Archiving Communication Systems (PACS) are desirable.
- Virtualization technologies VMware / Hyper-V.
- Knowledge of DICOM and HL7 technologies.
