Country: India
Position Location: Bengaluru
Contract Type: Permanent
Work Pattern: Full Time
Sector: Corporate services
Discipline: Information technology
Job Ref: 2653
Recruiter Contact: Supriya Yadavalli
Working closely with the IT Operations Centre Management, the Security Team lead will oversee the day-to-day operation of the 2nd line IT Support Service for security related items.
This role will be based in one of our Global IT Operations Centre based in either Chennai or Newcastle. The Security Team Lead will play a pivotal role in ensuring that our Security employees are fully focused on ensuring that security threats are managed and prevented to ensure the integrity of the Mott McDonald IT estate. They are also to maintain high levels of customer service while adhering to Mott MacDonald's policies and procedures.
Key Duties And Responsibilities Include
- Manage and monitor operational security activities covering OLAs, SLTs in line with our KPI's.
- Effectively manage communications for high impact incidents and escalate as required.
- Line management responsibility for UK based Security, Compute & Storage and Network teams. In addition, functional team leadership of the global IT Security Analyst.
- Experience in setting individual objectives, managing performance within our connected conversations framework, providing coaching, and fostering a high-performance, collaborative team environment
- Review and collate incident analysis and service review activities to feed into service improvement initiatives and identify continual service improvements
- Ensure the Team perform Patching/updates for defined services to secure systems.
- Handling and logging of security related exception requests.
- Coordinate resolution of security issues by 2nd line security team staff and improve the knowledge and capabilities.
Essential
Candidate Specification:
- Experience managing people and high-performing teams
- Knowledge of basic IT Security threats and principles (Malware, Phishing, Vulnerabilities)
- Knowledge of IT security tools (Tenable IO, Nessus, Defender, Microsoft security consoles, Zscaler, SIEM, etc).
- Experience in handling issues related to permissions, security, access, active directory.
- Experience of handling security incidents related to Microsoft cloud and Windows operating system environments.
- Excellent verbal and written skills.
- Exceptional customer service skills.
Desirable
- Graduate or equivalent qualification in IT related discipline.
- Knowledge of ITIL Service Management best practices.
- Experience of using Service Now or Remedy (or equivalent).
- ITIL V3/V4 foundation certification.
- Experience of working in a global organisation.
Personal Attributes
- Passionate about technology and learning.
- Ability to balance demands and priorities and think clearly under pressure.
- Attention to detail and a focus on quality.
- Excellent conflict resolution, communication, and collaboration skills.
- Logical and analytical approach to solving problems.
We Can Offer (subject To Company's Policy)
- Agile and safe working environment
- Competitive annual leave and sick leaves
- Group incentive scheme
- Group term life insurance, Workmen's compensation and Group medical insurance coverage
- Short and Long-term Global employment opportunities
- Global collaboration and knowledge sharing
- Digital Innovation and Transformation
Equality, diversity and inclusion
We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.
Agile working
At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.
