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Sartorius

IT System Administrator Analyst

Early Applicant
  • 5 months ago
  • Be among the first 50 applicants

Job Description

The IT End User Support will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process.
The IT End User Support will be responsible for providing expert technical knowledge in the maintenance of endpoint devices and applications. The goal is to solve and troubleshoot technical issues in the end user support area and manage the resolution process.

Main Responsibilities & Tasks:
  • End User support Level 1 and 2 for the resolution of incidents encountered in the use of Sartorius Group IT hardware and software
  • Remote support for employees
  • Install and deploy standard Sartorius Group software
  • Replace failed End Point devices
  • Fulfill access management change requests
  • Replace and deploy fixed and mobile PCs, and other IT equipment
  • Purchase of End Point devices and their accessories
  • Manage the technical documentation of non-standard local HelpDesk procedures (configuration of clients, troubleshooting, and software deployment)
  • Document non-standard users oriented procedures
  • Logistics management of IT equipment
  • Inventory management of End Point devices including accessories, spare parts, etc.
Qualification & Skills:
  • Graduate in Information Technology or a comparable qualification
  • 3 years of working experience in IT End User Support
  • Good competency level covering a wide range of IT skills and disciplines that are needed for 1st and 2nd level support
  • Windows operating system experience with knowledge of the Windows registry, file and folder security, local/domain user security, and operating system troubleshooting
  • Familiarity and understanding of Active Directory
  • Proven ability to work effectively in a matrix team setting as well as independently with minimal error and guidance
  • Strong skills in Microsoft Office Suite (Microsoft Excel, Word, PowerPoint)
  • ITIL Foundation certification is preferred
  • Familiarity and experience in using an ITSM tool
  • Effective written and verbal communication skills
  • Fluent in English

More Info

Industry:Other

Function:Information Technology

Job Type:Permanent Job

Skills Required

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Date Posted: 07/06/2024

Job ID: 81096127

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