Role Description:
IT Support Technician Booking Holdings - JOB DESCRIPTION
Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services,
provided to customers and partners in over 220 countries and territories through six primary
consumer-facing brands - Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and
OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the
world. During 2022, the Company had consolidated revenues and net income of $
- 09 billion
and $5.1 billion, respectively.
Booking Holdings Bengaluru is a Center of Excellence based in Bengaluru, India and a legal
entity of Booking Holdings Inc. The Center was created to support the increasing business
demands of the Booking Holdings Brands. The Center of Excellence provides access to
specialized and highly skilled talent, leading industry best practices, and collaboration
opportunities across all of the Booking Holdings brands and business units.
Job Overview
As part of our Booking Holdings India team, you will have the opportunity to be a part of the
world's leading provider of online travel, with a mission of making it easier for everyone to
experience the world through six-primary consumer facing brands: Booking.com, Priceline,
Agoda, KAYAK, OpenTable and Rentalcars.com.
We believe that the passion and talent of our people is our strength it is what drives us
towards outstanding performance. We offer a dynamic, motivating and sophisticated work
environment. We are eager to provide everyone the opportunity to learn, and develop skills in a
truly world leading security practice. Our culture is open, innovative and performance orientated.
As we are looking to build our IT Support team to drive our strategy, you will be a part of a new
and exciting transformation, giving you a unique opportunity to excel and make your impact on
the organization. We are looking for quality focused IT Support Technicians who wish to
immerse themselves into the fast-moving dynamics of a successful and rapidly growing
company. You will install, setup and troubleshoot all aspects of user desktops, software and
phone systems. In your role you will help empower and grow your colleagues to maximize the
talent and potential in the whole team.
What you'll be doing:
Provide technical support to all employees of Booking.com face to face and remote
through phone, chat and email.
Use your initiative and technical knowledge to diagnose any technical support/IT
problems on the desktops, laptops and phone system and provide effective resolutions
or information to the user.
Carry out local onsite maintenance tasks
Liaise with local stakeholders upon needs to guarantee the regular running of business
operations
Proactively provide information and regular communication to users on the progress of
outstanding support calls and provide an indication of timescale for resolution.
Display knowledge of our internal organization by finding the right person that can assist
in solving the issue.
Balance and prioritize multiple tasks from different sizes and business importance.
Document and contribute to the knowledge base.
Prepare computer hardware
Provide administrative maintenance on user accounts
Engage in interaction to resolve issues together with the team.
Contribute to Booking Holdings growth through interviewing, on-boarding, or other
recruitment efforts if requested.
Flexi work per policy (currently 1 day per week is remote)
What you'll bring:
1 to 3 years of experience including providing first line IT technical support.
Bachelor's degree or Diploma in a relevant field
Advanced troubleshooting experience both on site and remote.
Troubleshooting experience and installation knowledge of Microsoft and Apple products
and applications.
Experience with PC and Laptop's hardware troubleshooting in an enterprise
environment: both Mac and Windows.
Experience with SCCM, JAMF suite for imaging.
Experience troubleshooting standalone and network printers.
Experience with any ticketing system, preferably ServiceNow
Experience with mobile devices: phones and tablets.
Knowledge of Microsoft Office suite and Google Suite in an enterprise environment.
Understanding of and experience with Active Directory and Windows Server usage, AD
Domains, DNS service, DHCP service.
Understanding of and experience with TCP-IP, LAN, WAN, Internet explorer and/or
Chrome browser.
Outstanding communication skills in English (written and verbal).
Team player and ability to work independently with limited supervision.
Highly disciplined and motivated: a self-starter who is able to both work independently
and as a member of the team
Motivated and happy to work in a fast paced environment
Able to navigate ambiguities and drive for process improvement
Constantly demonstrates ownership and proactiveness in seeking to improve and
optimize in anything related to their and their team's work.
Business Awareness and ability to prioritize decisions in favor of the business.
Ability to work in shifts as we scale up to support global internal employees.
About BKNG
Booking Holdings is the world leader in online travel & related services. Our teams work around
the clock to build and improve the technology that empowers people to more freely travel across
borders, time zones, languages and cultures. At Booking Holdings, we make it easier for
everyone to experience the world every day through seamless technology powered by our sixmajor brands:
Booking.com
KAYAK
priceline
agoda
Rentalcars.com
OpenTable
Through the Booking Holdings brands, we help our customers reach all corners of the earth.
Our ability to provide great service rests on how well we understand our diverse customer base,
which is why having a diverse team is so important to us. We bring together employees from all
walks of life and we are proud to provide the kind of inclusive environment that stimulates
innovation, creativity and collaboration.
