IT Support Specialist

Description

We are seeking an experienced IT Support Specialist to join our team. The ideal candidate will have 2-5 years of experience in providing technical support to end-users. The successful candidate will be responsible for troubleshooting and resolving hardware and software issues, as well as providing training and support to end-users. This is a permanent position, and work-from-home arrangements are welcome.

Responsibilities

• Provide technical support to end-users by troubleshooting and resolving hardware and software issues
• Install, configure and maintain computer hardware, software and peripherals
• Provide training and support to end-users on the use of hardware and software applications
• Maintain and update documentation related to IT infrastructure
• Collaborate with other IT team members to identify and implement solutions to technical issues
• Maintain an up-to-date knowledge of emerging technologies and trends in the IT industry
• Perform other duties as assigned

Skills and Qualifications

• Bachelor's degree in Computer Science or related field
• 2-5 years of experience in providing technical support to end-users
• Strong knowledge of Windows and Mac operating systems
• Experience with Microsoft Office Suite and other common business software applications
• Experience with Active Directory, Exchange, and other enterprise-level systems
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred