Job description- IT Support Executive Responsibilities:
Managing and coordinating with team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Planning the training and standardization of service delivery.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Installing and configuring computer hardware, software, systems, networks, etc
Monitoring and maintaining computer systems and networks to assure service provide on time to customer
Responding in a timely manner to service issues and requests of customer
Providing technical support across the company (this may be in person or over the phone)
Repairing and replacing equipment as necessary
Testing new technology
- IT Support Executive Requirements:
A bachelor's degree in Administration or related field.
A minimum of 3 years experience.
Excellent interpersonal and written and oral communication skills.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable
Job Types: Full-time, Permanent
Benefits:
* Provident Fund
Shift:
Experience:
- total work: 3 years (Preferred)
Work Location: In person
