IT Support Executive

Proven work experience as a Technical Support Engineer, Network Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Good knowledge in networking, L1 troubleshooting, Servers, Firewall, different OS.

Hands-on experience with Windows/Linux/Mac OS environments

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Familiarity with remote desktop applications and help desk software (e.g., AnyDesk, TeamViewer)

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

BE/BTech degree in Information Technology, Computer Science or relevant field

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Responsibilities

When compiling an IT Support job description, here is a selection of duties to include Install, upgrade, support and troubleshoot Windows OS, Microsoft Office and any other authorised desktop applications.

Working experience in installing, configuring and troubleshooting Linux based environments.

Install, upgrade, support and troubleshoot for printers, computer hardware, and any other authorised peripheral equipments.

Troubleshooting network connectivity in a LAN/WAN environment Requesting and coordinating vendor support.

Customize desktop hardware to meet user specifications and site standards.

Responsible for the daily/weekly/monthly basis system backup.

Familiarity with remote desktop applications and help desk software (e.g., AnyDesk, TeamViewer).

Maintains I.T. records and tracking for the area of responsibility.

Specialized technologies, such as applications, tools, systems and databases.

Data and network security, backup and data recovery.

Ability to provide step-by-step technical help, both written and verbal.

Install, configure, test and maintain middleware web services, database services, and application software and management tools.

Install, upgrade, support and troubleshoot Web Server related problems running on IIS, Apache, etc.

Experience with FTP, FTPS, SFTP software.

Great problem-solving skills with the ability to see the challenge through.

Excellent problem-solving and communication skills.

hands-on experience/expertise in virtualization.

Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.