Provide 1st and 2nd level Support to all end users with a genuine customer focus spirit
Perform hands-on maintenance and support at the workstation level, to include hardware and software technical issue resolution, software installations and upgrades, file backup and restoration activities, and vulnerability mitigation
Maintain focus on data security, following compliance requirements, company policies, and industry best practices
Help our end user community understand software
Administer domain security policies, i.e. account creation, assign access permissions, and OU placement
Install and maintain printers, projectors, videoconference systems and other peripheral technology
Install and support Remote offices infrastructure
Perform other duties as necessary
5+ years as IT Support
Very good communication skills and teamwork
Good knowledge of Windows/MacOS/Office365 Administration
