Reporting to the Service Desk Manager, the IT Support Engineer will assist with day to day help desk operations including resolving support requests, imaging workstations, and provisioning and training new users.
Additionally, they will assist the full time IT staff with other projects as time permits.
Responsibilities:
- Assist with troubleshooting efforts for computer hardware and software
- Help fulfill support requests from a wide variety of issues
- Desktop installation and support for Windows 10 and Mac OS X corporate users
- Assist with on-boarding of new users, including account provisioning and training
- Work closely with the other IT team staff to effectively communicate issues and recommendations
- Occasional work outside normal working hours for special projects or critical outages
Requirements:
- Technical knowledge of Windows 10 workstation operating systems. Able to troubleshoot network, print, and various Windows based issues.
- Technical knowledge of Mac OS X, including the ability to troubleshoot network, print, and other MacOS based issues.
- Experience with using Active Directory or Azure AD to create, reset passwords, and check attributes on User and Service accounts. Understanding of Active Directory security groups.
- A good understanding of computer networking, with the ability to do basic troubleshooting on PCs to determine whether issues are user hardware related, or corporate network related
- Working or technical knowledge of MECM/SCCM
- Experience with MS Office products (Word, Excel, Outlook)
- Experience with Google Apps suite.
- Experience with a ticketing system as an agent
- Strong organizational skills, ability to track multiple issues
- Strong communication skills (verbal and written)
- Ability to work independently and as part of a team
Knowledge of the following is a plus:
VMware VCenter, IPSec VPNs, SSL VPN, RADIUS, 802.11x, Linux OS, Google Apps, Windows Server (2012,2016,2019), Cisco IOS, Powershell, JAMF Pro, ServiceNow
