IT Support- Associate

About Arbolus

Arbolus is reinventing the traditional and analog expert network industry by bringing technology to the forefront of knowledge sharing. Our platform helps hundreds of clients worldwide to connect with the best experts, collect high-quality insights faster, and streamline their processes using leading AI technology.

Headquartered in London, we are a venture-backed scale-up working with global consulting and leading private equity firms. With offices in Barcelona, New York, and Gurgaon, we have a truly international team.

Recently listed as one of Europe's top 100 fastest-growing companies, we are building a team that can continue to support our ambitious growth plans.

About the Role: Arbolus is looking for a Support Specialist to join us in our India office. This person is responsible for supporting any technical issues while collaborating with the company customers, sales, associates, and technology teams.

Key responsibilities you will be in charge of

• Provide 1st and 2nd level support to all end-users with a customer focus spirit
• Following up with customers for support requests and providing troubleshooting assistance for orders, account statuses, and other problems.
• Support systems like Apple, Windows, Linux, G Suite, and Slack, amongst others, and the ability to train and support employees on their use.
• Manage access and identity management requests.
• Assist with IT onboarding and training curriculum.
• Keeping an inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning.
• Working closely with the facility and security teams to resolve security issues.

About you

The ideal candidate will not only identify problems but will come up with solutions and implement them. The candidate will also have great technical and interpersonal skills, a great sense of responsibility, and the ability to create and maintain a network of corporate devices and assist internal and external with their support requests.

Requirements to succeed in this role

• Previous experience providing IT Support is a plus
• Fundamental IT skills hardware, OS, applications, networking, security.
• Good knowledge of Apple systems and software.
• Ability to independently manage and prioritize the workload.
• Fundamental knowledge of IT procedures and security principles.
• Good communication skills and teamwork.
• Comfortable working in a fast-paced environment.
• Any certification in cybersecurity or ISSO certification will be preferred.

What we offer

At Arbolus, we believe in providing a great platform to learn and grow. In a growing organisation, you will have an opportunity to influence the culture and future of Arbolus besides working closely with experienced industry professionals.

We are a high growth company and believe in rewarding our people. Some of the benefits includes (but not limited to):

• Competitive Base Pay + Bonus.
• Comprehensive Life & Healthcare benefits
• 32 days of paid time off + 12 bank holidays per year. Arbolus puts heavy emphasis on quality of life and wants to ensure everyone has a fair amount of time to recharge and relax
• Share option plan for all employees
• Health Insurance plan
• Top-notch equipment to make our work efficient and smooth (MacBook Air, Apple iPhone, Poly Voyager Headset)
• Free breakfast and lunch every day
• Snacks and refreshments during the day
• Regular social activities and events

Arbolus is an Equal Opportunity Employer and does not discriminate based on an individual's race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status, or any other characteristic protected by law.