IT Support Analyst (Hardware Asset Management)

Job Description

Company:

Qualcomm India Private Limited

Job Area:

Information Technology Group, Information Technology Group IT Support Analyst

General Summary:

Job Description:
The IT Hardware Asset Management Team is responsible for managing and maintaining the lifecycle of End User Hardware for Qualcomm employees. Functions of the role include the following, but responsibilities may change as the business requires:
The responsibilities of this role include:
. Working under close supervision.
. Taking responsibility for own work and making decisions with limited impact impact of decisions is readily apparent errors made typically only impact timeline (i.e., require additional time to correct).
. Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.
. Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks.
. Using limited problem solving, generally in the nature of troubleshooting simple processes or technology.
. Exercising some creativity may be required to troubleshoot technical problems or deal with novel circumstances.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
. Discusses basic issues with team members on a regular basis to maintain open communication.
. Communicates with project lead via email and direct conversation to provide project status updates.
. Escalates issues to an appropriate party (e.g., project lead, colleagues
. Networks with colleagues within project team to gain insight, ideas, and connections.
. Day-to-day operations support which include Asset receiving/deployment/tracking movements/ disbursement
. Upkeep of IT Stock Room
. Creating and maintaining inventory in Asset Management tool.
. Ensuring Asset database at site is updated on daily basis.
. Should be aware of the Asset life cycle processes.
. Keep the asset inventory updated and the asset database for audit or inspection purposes.
. Monthly & Yearly audit with physical verification of all IT assets.
. Providing various required data other than regular data as per the management requirement on time.
. IT Ticket queue management
. IT WALKUP CENTER/STOCKROOM - A central location for the customer to Walk-in with their issues and IT Asset requirement. Attend to customer and cater to their IT hardware needs. Maintain record for loaner IT Gadgets (like data cards, Laptops etc) issued. Follow up with users to return the Loaner Devices.
. A Team player willing to support other IT Team members on a need basis.

Minimum Qualifications:

. High School Diploma or equivalent.
. 1+ year of experience in IT, Engineering Support, or related area.
. 1+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).

Physical Requirements:
. Frequently transports between offices, buildings, and campuses up to 2 miles.
. Frequently transports and installs equipment up to 40 lbs.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.