Country: India
Position Location: Bengaluru
Contract Type: Permanent
Work Pattern: Full Time
Sector: Corporate services
Discipline: Information technology
Job Ref: 1751
Recruiter Contact: Supriya Yadavalli
Work as part of a team to ensure the delivery of the products and services within the Productivity Applications, with an emphasis on the Email, Calendaring, Meetings and Voices components Microsoft 365 / Office 365 Service.
Key Duties And Responsibilities Include
- Providing product ownership as a subject matter expert for products in the portfolio of services provided by the Productivity Applications Team, with an emphasis on the Email, Calendaring, Meetings and Voices components of the Microsoft 365 / Office 365 Service.
- Providing product ownership as a subject matter expert for products in the portfolio of services provided by the Productivity Applications Team, outside of the Microsoft suite.
- To take ownership of selected products and services within the Productivity Applications Team portfolio and develop long-term strategies for those products and services.
- To take ownership of selected products and services within the Productivity Applications Team portfolio and develop short-term enhancement opportunities for those products and services.
- Proactively seek out information from the Microsoft Community to ensure that we are aware of the roadmap for the Microsoft 365 service / Office 365 Service.
- Ensure compliance with Mott MacDonald standards, policies, and regulations. To work effectively with the Change Manager to ensure change does not happen outside of the Change Control process.
Essential
- In-depth experience of working in an IT Service Desk or Applications team
- Broad knowledge of Productivity Applications, especially the Office 365 components, including some of but not limited to:
- Microsoft Teams
- Microsoft SharePoint Online
- Microsoft Exchange Online
- Microsoft 365 Apps for Enterprise (formerly Office 365 ProPlus)
- Microsoft 365 Included Products
- Experience of IT service management processes
Desirable
- Good experience in an IT Applications Unified Communications team as part of a multinational organisation
- Membership of the Microsoft 365 Club / Office 365 Club or similar vendor organization
- Experience in product or service ownership
- Experience in being a subject matter expert for a product or service
- Microsoft IT certifications - MCSA or MCSE or relevant certification in Microsoft Office 365
- Basic Project Management skills - PRINCE 2 Foundation level
- Basic Business Analysis skills - Business Analysis Diploma or equivalent
- Application development skills
- A relevant degree or equivalent or a BE/B Tech/MCA
- Microsoft IT certifications - MCSA or MCSE or relevant certification in Microsoft Office 365 is desirable
- ITIL V3 foundation is desirable
Personal Attributes
- Passionate about technology and learning.
- Ability to balance demands and priorities and think clearly under pressure.
- Attention to detail and a focus on quality.
- Excellent conflict resolution, communication, and collaboration skills.
- Logical and analytical approach to solving problems.
We Can Offer (subject To Company's Policy)
- Agile and safe working environment
- Competitive annual leave and sick leaves
- Group incentive scheme
- Group term life insurance, Workmen's compensation and Group medical insurance coverage
- Short and Long-term Global employment opportunities
- Global collaboration and knowledge sharing
- Digital Innovation and Transformation
Equality, diversity and inclusion
We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.
Agile working
At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.
