Job Family:
User Support (India)
Travel Required:
None
Clearance Required:
None
What You Will Do:
What You Will Need:
Candidate should have worked as Service Desk/helpdesk/desktop support Engineer where supporting Global users is mandatory.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;
Troubleshoot research, diagnose, document, and resolve technical issues surrounding Operating systems, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment
Should have working knowledge in any ticketing tools especially ServiceNow.
Should have quick learning and monitoring skills.
Knowledge in ITIL framework. It's best to have ITIL V4 certified professionals.
Knowledge in Information Security concepts aligning to ISO 27001 standards.
Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.
It's must, to have a great fluency & communication skill in English with neutral accent which is highly required supporting Global Users.
What Would Be Nice To Have:
ITIL V4 certified professionals
Great with English proficiency in terms of communication, fluency, accent.
Prior experience in supporting Global users US, UK and Europe.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting via email at [Confidential Information]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
