About Us:
Gnapi Technologies is an Information Technology Company with registered offices in Canada, India and the United States. We provide end-to-end IT services and solutions to help and support clients succeed. With a deep understanding of our clients&apos businesses, we build strong relationships to deliver tailored IT solutions. Gnapi has expertise in GIS applications and works closely with multiple customers across North America.
Job Description
A sales coordinator&aposs primary role is to support the sales team by coordinating schedules, following up on leads, organizing meetings, and preparing reports, while also maintaining client databases and handling customer inquiries.
Roles and responsibilities:
Administrative and Operational Support:
- Lead Management: Following up on leads generated by the sales team and ensuring they are qualified and tracked effectively.
- Scheduling and Coordination: Coordinating sales meetings, presentations, and demos, ensuring smooth logistics and follow-up.
- Database Management: Maintaining and updating client databases, ensuring accurate and up-to-date information.
- Reporting: Preparing sales reports, tracking key performance indicators (KPIs), and analyzing sales data.
- Customer Service: Handling customer inquiries, addressing concerns, and ensuring a positive customer experience.
- Order Processing: Processing orders, managing contracts, and ensuring timely delivery of services.
- Sales Presentation Support: Assisting in the creation and preparation of sales presentations and proposals.
- Communication: Acting as a point of contact for clients and internal teams, ensuring clear and timely communication.
Sales Support and Strategy:
- Market Research: Supporting the sales team with market research, identifying potential clients and opportunities.
- Sales Strategy: Assisting in developing and implementing sales strategies, identifying target markets and customer segments.
- Product Knowledge: Staying up-to-date on the company&aposs IT consulting services and solutions.
- Sales Process: Understanding and adhering to the company&aposs sales process, ensuring smooth and efficient sales operations.
- CRM System Management: Managing and maintaining the company&aposs CRM system, ensuring accurate data entry and reporting.
- Negotiation Support: Assisting with contract negotiations, ensuring favorable terms for the company.
- Client Relationship Management: Building and maintaining strong relationships with clients, ensuring their satisfaction and loyalty.
Skills and Qualifications:
- Strong Communication Skills: Excellent written and verbal communication skills are essential for interacting with clients and internal teams.
- Organizational Skills: Strong organizational and time management skills are needed to manage multiple tasks and deadlines.
- Attention to Detail: A keen eye for detail is important for ensuring accuracy in data entry and reporting.
- Problem-Solving Skills: The ability to identify and resolve problems effectively is crucial for supporting the sales team.
- Technical Proficiency: Familiarity with IT consulting services and solutions, as well as CRM systems, is a plus.
- Customer Service Skills: Excellent customer service skills are needed to handle client inquiries and ensure satisfaction.
