Hello Visionary!
We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you Then it seems like you'd make an outstanding addition to our vibrant team. Siemens Mobility is an independent run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services. In Mobility, we help our customers meet the need for hard-working mobility solutions. We're making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions!
We are looking for IT Infrastructure & Operations
You'll make a difference by
IT Infrastructure & Operations Professional with Key Responsibilities:
- The IT Infrastructure & Operations Professional will be responsible for managing and supporting IT operations across Siemens Mobility India's various office locations, factories, project sites, and upcoming project requirements.
- Manage Critical IT Infrastructure Operations: Ensure the smooth functioning of essential IT infrastructure, minimizing downtime, and promptly addressing operational issues.
- Handle Factory & project site Specific Escalations: Manage escalations from factories related to critical IT infrastructure issues, ensuring timely resolution to minimize impact on production.
- Collaborate with Factory Teams: Work closely with factory teams to assess their IT infrastructure needs and deliver the required support promptly and effectively.
- Oversee IT Infrastructure for New Projects: Manage the IT infrastructure requirements for upcoming projects, ensuring timely delivery and alignment with business objectives.
- Incident Management and Resolution: Lead the troubleshooting and resolution of critical incidents, ensuring minimal disruption to operations and adherence to SLAs.
- Proactively Address Infrastructure Demands: Anticipate and respond to emerging infrastructure requirements, enabling the organization to adapt to evolving business needs and technological advancements.
- Design, Implement, and Manage IT Infrastructure: Develop, deploy, and maintain robust IT infrastructure solutions, ensuring scalability, security, and high availability to support business operations for SMO India.
- Coordinate with Corporate IT and SMO IT Teams: Act as a liaison with corporate IT, SMO IT, cybersecurity (CYS), site reliability engineering (SRE) teams, and IT outsourcing partners to align operations and ensure consistent support.
- IT Operations Documentation: Maintain detailed documentation of IT operations processes, escalation paths, and resolution protocols to ensure knowledge transfer and operational consistency.
- Monitor IT Outsourcing Partner Performance: Ensure that IT outsourcing partners meet agreed service levels, addressing gaps in performance and driving continuous improvements.
- Ensure Cybersecurity and Compliance: Implement and enforce security protocols to safeguard infrastructure, ensuring adherence to industry standards and regulatory compliance.
- Implement Best Practices in Operations: Adopt and promote industry best practices, including ITIL frameworks, to enhance the efficiency and reliability of IT infrastructure operations.
- Monitor and Optimize System Performance: Continuously monitor servers, networks, and systems to ensure optimal performance and identify areas for improvement or upgrades.
- Oversee Cloud and On-Premises Environments: Manage cloud-based platforms (e.g., Azure, AWS) and on-premises infrastructure, ensuring seamless integration and secure data operations.
- Incident and Problem Management: Lead troubleshooting efforts for infrastructure-related issues, minimizing downtime, and conducting root cause analysis to prevent recurrence.
- Collaborate Across Teams: Work closely with cross-functional teams, including application development, cybersecurity, and business units, to align IT operations with organizational goals.
- Disaster Recovery and Business Continuity Planning: Develop and test disaster recovery plans to ensure quick recovery from unexpected events and maintain business continuity.
- Vendor and Partner Management: Engage with technology vendors and service providers, ensuring timely delivery of services, support, and solutions at optimal costs.
- Ensure Audit Readiness and Compliance: Regularly review IT infrastructure and operations against relevant frameworks (e.g., ISMS, ISO 27001, ITIL) and maintain up-to-date documentation, policies, and evidence to demonstrate compliance during internal and external audits.
- Coordinate Audit Activities: Collaborate with audit teams, IT stakeholders, and external auditors to provide required information, address findings promptly, and implement corrective actions to close identified gaps effectively.
- Implement Automation and Tools: Deploy automation tools and best practices to streamline infrastructure management and enhance operational efficiency.
- Maintain IT Policies and Documentation: Develop and maintain IT infrastructure policies, procedures, and technical documentation, ensuring transparency and knowledge sharing within the team.
Desired Skills:
- Educational Background: A completed degree (Bachelor's/Master's/Diploma) in IT, Computer Science, or Business Informatics. Alternatively, a comparable qualification combined with relevant additional certifications.
- Professional Experience: A minimum of 5+ years of hands-on experience in managing IT infrastructure operations, preferably within a large technical organization or IT consulting environment.
- Technical Expertise: Proven expertise in IT infrastructure technologies, including servers, networks, storage, virtualization, and cloud solutions (e.g., AWS, Azure).
- ITIL Framework Knowledge: In-depth understanding of ITIL practices, including incident management, problem management, and change management.
- System Administration Skills: Practical experience in administering Windows and Linux systems, Active Directory, and database technologies (e.g., SQL, Oracle).
- Project Management Experience: Ability to manage IT infrastructure demands for new projects, including planning, deployment, and execution in an international environment.
- Vendor and Partner Collaboration: Experience working with outsourcing partners, vendors, and corporate IT teams to meet operational and project goals.
- Communication Skills: Highly self-motivated, customer-focused, and proficient in English with excellent verbal and written communication skills.
- The following skills will be advantageous:
- Cybersecurity Understanding: Familiarity with cybersecurity frameworks, tools, and best practices to ensure secure IT operations.
- Additional Beneficial Skills: Knowledge of cloud-native technologies, automation tools, scripting (e.g., PowerShell, Python), and experience with hybrid cloud environments.
Join us and be yourself!
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
Make your mark in our exciting world at Siemens.
This role is based in Mumbai. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.
Find out more about mobility at: https://new.siemens.com/global/en/products/mobility.html and about Siemens careers at: www.siemens.com/careers
