Job Description
Division: ITIS
Department: ITOS-K
Job Location: MSIL Kharkhoda
Job Title: Manager
Job Role: IT Operations Management
Reporting To: DPM
Level in the organization: MGR
Educational Qualification
Graduation (With Specialization): B. Tech./ Bachelor Computer Science/ Information Technology/ Electronics
Or
Diploma
Post Graduation (With Specialization): Master's in computer science/ information technology (good to have)
Any Other (Certification / Diploma Etc.)
ITIL certification (compulsory)
PMP/CCNA/Six Sigma (good to have)
Work Experience
BTech: 8 to 12 years
Diploma: 17 to 20 years
Job Responsibilities
Managing IT infrastructure like LAN, WAN and other IT devices
Ensuring very high systems availability for MSIL enterprise applications
IT Operations Management and IT Service availability for end user using (Incident Management, Service request Management, Problem Management and Change Management using ITIL best practices)
Control costs and budgets regarding IT systems.
Ensuring delivery of SLA as per IT Contracts with MSIL including IT Vendor Management
Planning regular Service improvement plans including Maintenance of IT infrastructure including Network & Server infrastructure & DCIM.
Ensure completion of IT projects with quality and timely delivery
Competencies / Skills
Proven experience as IT Operations Manager
Active coordination with business functions like production, sales, accounting, and customer service.
Basic knowledge of various IT streams; Network, Wireless, Security, IIOT Database, Applications
Customer orientation, People management, Problem-solving aptitude, Outstanding Communication skills
