Role:
- Provide advanced troubleshooting and resolution for complex issues related to hardware devices, operating systems, and collaborative tools.
- Act as an escalation point for Level 1 and 1.5 support teams, offering real-time support and ensuring end-to-end ticket monitoring and closure.
- Work closely with service providers and other IT staff to deploy, configure, and maintain endpoint devices and software, including providing remote support via SCCM and other remote management tools.
- Coordinate with Level 3 support and other technical experts on advanced issues and ongoing support improvements.
- Manage and respond to hardware and software incidents and service requests, including patch management and security updates.
- Ensure compliance with operational standards and procedures for hardware management, including asset and inventory management.
Requirements:
- Experience in a technical support role, with at least 1 year in a Level 2 support capacity.
- In-depth knowledge of operating systems such as Windows 10/11 and Unix/Linux.
- Knowledge ITSM tools, SCCM, MECM, Bomgar, and WSUS for patch management.
- Understanding of network hardware, including laptops, desktops, and mobile devices.
- Experience with Virtual Desktop Infrastructure (VDI) and mobile device management.
- Problem-solving skills and the ability to manage technical issues.
- English language min. B2.
Benefits:
- Buddy program
- Health insurance
- International environment
- International career development
- Modern and centrally located office
- Extra hours compensation
- Onboarding program
Be part of Us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That's why Hemmersbach is The Social Purpose IT Company.
