About CoverSelf: We are an InsurTech start-up based out of Bangalore, with a focus on Healthcare. CoverSelf empowers healthcare insurance companies with a truly NEXT-GEN cloud-native, holistic & customizable platform preventing and adapting to the ever-evolving claims & payment inaccuracies. Reduce complexity and administrative costs with a unied healthcare dedicated platform.
Overview about the role: We are seeking a motivated and detail-oriented Intern IT Support Engineer to join our IT team.The ideal candidate will provide technical support to end-users, assist with troubleshooting and maintaining IT systems, and ensure the smooth operation of all technology-related aspects within the organization. This is an excellent opportunity for someone who is passionate about IT and eager to learn and grow in a dynamic work environment.
Responsibilities
- Provide First-Level Support: Assist employees with hardware, software, and networking issues through phone, email, or in-person.
- Troubleshoot and Resolve Issues: Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals.
- Install and Configure Software: Set up and maintain software applications on company devices.
- User Account Management: Assist in creating and managing user accounts, including access permissions, passwords, and security protocols.
- System Maintenance: Perform routine maintenance and updates on IT systems, ensuring optimal performance.
- Hardware Setup and Deployment: Assist in setting up and deploying new hardware, including computers, monitors, and other IT equipments.
- Documentation: Maintain accurate records of IT assets, configurations, and support activities.
- Security Compliance: Assist in ensuring that all systems and networks are compliant with security policies and protocols.
Requirements
- Basic knowledge of Windows and macOS operating systems.
- Basic Knowledge on Microsoft Office, Endpoint tools and other common
- software applications.
- Understanding of basic networking concepts (e.g., TCP/IP, DNS, DHCP).
- Strong problem-solving skills and attention to detail.
- Good communication skills.
- Ability to work independently and as part of a team.
- Customer-service oriented with a proactive approach to IT support.
Work Location: Jayanagar - Bangalore.
Work Mode: Work from Office.
Additional Information: At CoverSelf, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
