About Zscaler
Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.
Company Description
For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150 global data centers to securely connect users to their applications, regardless of device, location, or network in over 185 countries protecting over 3,900 companies and have detected 100 Million threats/day.
We work in a dynamic culture. Our people are some of the brightest and passionate in the industry that thrives on being the first to solve problems. We are always looking to hire highly passionate, collaborative and humble people that want to make a difference.
Preferred Qualifications
- Monitor and respond quickly and effectively to requests received through the IT Helpdesk
- Provide technical assistance and support for all incoming IT Helpdesk requests and issues related to computer systems, application, services, software, and hardware either in person or remotely over the phone.
- Follow up and ensure the issue has been resolved.
- Write training and instruction manuals. Document internal procedures.
- Manage PC/Laptop setup and deployment for new employees with standard hardware, images, and software.
- Provide employee orientation and training.
- Maintain daily performance and monitoring of computer systems.
- Install, modify, and repair computer hardware and software.
- Maintain inventory of all equipment, software and software licenses
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Computer hardware and software installation.
- Provide support for the company email system, web/audio conferencing service, and phone system.
- You will be reporting to Manager of Global Service Desk
Minimum Qualifications:
3-8 Years Experience With The Following
- Strong background in TCP/IP, IP networking knowledge, i.e. IP subnet, DNS, DHCP, FTP, SSH and etc.
- Microsoft Active Directory experience and all Windows networking.
- Microsoft Exchange / Gmail, Microsoft Windows OS, and Office Applications
- Working with varies server and client hardware platforms, i.e. DELL, Lenovo.
- Web/Audio Conferencing, i.e. WebEx, Join.Me
- Strong problem-solving skills and the ability to work on multiple projects and issues
- Excellent written and verbal communication skills are essential
- VMWare ESX/ESXi, vSphere, vCenter and VMware Server
- Knowledge of Phone System, VoIP
- Linux OS and basic services i.e. Apache/HTTPD, SSHD, SAMBA
Our Benefits Include
- Multiple health plans
- A flexible time off policy
- Hybrid Working Model
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here .
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
