Job Summary
The IT Engineer III will support MoneyGram's customers, stakeholders, partners, staff and overall business strategy through the servicing and management of its technological resources. The incumbent will participate in projects, and create/maintain documentation for use by engineers and operations teams. The incumbent will also work with other engineers to design and build environments to proper standards with associated documentation and processes, while also serving as a level of escalation by assisting Operations team(s) who support the environments.
Primary Responsibilities
- Designs and builds technology environments to proper standards with associated documentation and processes and aligned to business requirements. This includes leading and managing projects in adherence with the PMO framework, participating in vendor management, creating/maintaining documentation, and helping to create standards and documentation.
- Develops and reports metrics and KPIs as appropriate.
- Gathers requirements from end-users and other key stakeholders to ensure that existing and new technology solutions are in alignment with business needs and Enterprise Architecture defined technology capabilities.
- Partners with Enterprise Architects to determine future needs; participate in planning sessions with Technology Lifecycle Managers to determine how to meet future requirements.
- Utilizes best practice for how products should be prepared before they are released to production.
- Within this process, Engineers are accountable for working with Operations and defining installation, configuration, and provision processes and standards, as well as types of instrumentation required to administer, monitor performance, and troubleshoot problems; all with stability in mind.
- Maintenance and patching of vendor supplied systems.
- Partners with Application Development teams on common projects and goals. This may include, but not limited to: deployment and management of appropriate components through the SDM lifecycle, optimization for specific platforms and physical configurations, performance tuning, and oversight of deployment into each environment.
- Assists IT Operations to analyze data related to supported systems (including critical events), and make recommendations.
- Provides on-call support as an escalation point from level 2 Operations teams or in SEV1 situations. Performs other duties as assigned.
Primary Location
India-Maharashtra-Mumbai
Work Locations
IN_Corp_Mumbai_Bandra Kurla Complex suite 1126,1127,1128
Job
IT Engineering
Organization
Information Technology
Full-time
Job Posting
Jul 2, 2024, 10:26:17 AM
Any combination of relevant education and experience and/or related professional designations/certifications in this field is highly desirable.
Education
- Minimum Required: Bachelors degree
Experience
- 5-7 years IT Operations and/or Engineering experience with increasing levels of responsibility.
- 5-7 years proven customer service experience, and must communicate clearly, courteously and professionally in person and over the phone.
Essential Skills
- Excellent problem solving skills and broad understanding of relationships between hardware and applications, and client/server relationships.
- In-depth understanding of the criticality of existing environments when leading/managing projects, software and/or hardware as it relates to the business needs, customers, partners and staff.
- Knowledge of the inputs and outputs associated with the data, software and/or hardware technology.
- In depth knowledge of the technology this position represents, including all aspects/activities required to maintain system stability and optimal performance.
- Excellent written and oral communication skills.
- Ability to communicate technical information to nontechnical personnel.
- Ability to prioritize and handle multiple tasks.
- Availability to participate in on-call support as an escalation point from IT Operations or in high-severity incident situations.
