IT Engineer/Help Desk Support

Job Description:

As an IT Engineer/Helpdesk Support, you will provide first level response within Organization on anyinformation technology related issues regarding the Microsoft Windows/Ubantuplatform. You willAssist business and development end-users over the phone, by email and through a centralizedticketing system to resolve or escalate any IT issues. This position requires good technicalknowledge and polished communications skills. The key competencies include intermediateknowledge of Windows and networking technologies with a strong motivation to advance your skills.

Essential Job Functions

1.Provide technical assistance and support for reported issues related to computer systems, software, and hardware on a timely basis to meet department SLAs

2.Use all means possible to assist users including by phone, via email, in-person, or using remote support tools.

3.Resolve issues related to desktops, laptops, thin clients, IP Phones, scanners, printers, and other peripherals used by employees.

4.Install os, applications, hardware drivers, and customize system settings following department standards.

5.Analyze problems using troubleshooting skills and diagnostic tools to locate root cause of the problem and provide a permanent solution to the issue to prevent reoccurrence.

6.Documents issue resolution to department knowledge base to reference in future incidents and contributes to the creation of self-help articles for employee access.

7.Provide timely updates of all activity for assigned incidents including user contact attempts, and issue resolution details within incident management system; escalating incidents to other support teams where necessary.

8.Interfaces with employees, supervisors, directors, and C-level executives employing a high degree of tact and diplomacy to promote a positive image of the department. Resolves problem situations in a professional manner.

9.Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

Knowledge, Education and Skills Required

1.Should be graduate in any stream.

2.Network+, Microsoft, certifications preferred, but not required.

3.Minimum 1-3 years of technical support experience.

Technical Experience Required

1.Strong knowledge of Microsoft Windows/Ubantu desktop operating systems.

2.Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT.

3.Strong knowledge of the Microsoft Office suite.

4.Working knowledge of TCP/IP protocol stack, and Wi-Fi.

5.Working knowledge of DNS, and DHCP.

6.Working knowledge of supporting PC's in a domain environment.

7.Working knowledge of Office 365 cloud application suite

8.Working knowledge of desktop imaging, application deployment, and hard drive encryption. Working knowledge of active directory, domains and group policies.

Job Location - Vasai/ Mahape(Mumbai)

Interested candidate can send there resume on [Confidential Information]