Who We Are
Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.
At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.
As a IT Director in Acqueon you will.
- Manage & Maintain essential IT operations, including operating systems, servers, email systems, laptops, desktops, software, and hardware!
- Manage technology infrastructure and assets and coordinate with team to maintain and support company's technology hardware and software.
- Analysing technical needs, requirements, and state of the server, storage and virtualisation infrastructure design, integration, and operations
- Managing Service Desk & Help desk Engineers to provide IT support.
- Documenting all communication and tasks performed including closing out help desk requests when completed.
- Determine potential issues and get them resolved beforehand Provides technical support and guidance to all internal and external application users by
- Assisting in writing technical documentation and Work Instructions/process & policies
- Responding to help desk requests in a timely fashion, facilitating and coordination or emergency issues.
- Assisting in analysing processes and process changes for greater efficiency
- Good Communication is must.
Required Candidate Profile
- 15+ years experience managing IT infrastructure and support.
- 10 + years experience in IT operations, management and best practices, good experience with IT hardware, software (Windows, Linux, O365, VMware, Active Directory & Network concepts)
- Working knowledge of Linux, Windows operating systems experience with supporting and troubleshooting stability and performance issues & good understanding of network
- In-depth knowledge and experience on server security hardening with includes patching, antivirus, PKI infrastructure and IPSec encryptions.
- Experience with Infrastructure-Based Processes: Monitoring, Capacity Planning, Facilities Management, Performance Tuning, Asset Management, Disaster Recovery
- Ability to communicate network security issues to peers and management.
- Experience with Servers, Infrastructure, Platform Sizing, Infrastructure Cost Reduction
- Hands on knowledge on AD-GPO, Azure AD, O365, Intunes & Server Infrastructure environment.
- Demonstrate problem-solving and decision-making capabilities to meet the organisations developing needs and growth.
- Ability to work in a fast-paced environment and meet tight periodic reporting deadlines.
- This position is work from office.
- 24x7 working environment.
This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industry's fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.
