Responsibilities :
A day in the life of an Infoscion:
Support the Service & Products across several technical domains with full spectrum of Production Support responsibilities
Uphold high standards for timely issue resolution
Ensure workflows, processes, tooling and applications are of the highest quality standard
Contribute expertise to the management of existing and new IT products and services
Define workarounds for known errors and initiate process improvements
Maintain a knowledge database
Additional Responsibilities:
Knowledge of more than one technology
Basics of Architecture and Design fundamentals
Knowledge of Testing tools
Technical and Professional Requirements:
ideally 4-6 years of hands-on experience in IT support role within Financial services industry
proficient with software development tools, such as Unix, Shell Scripting, Oracle, Sybase, MSSQL, Autosys, Informatica, Splunk, AppDynamics, Java
good Knowledge of ITIL processes, knowledge of Cloud Technologies (Azure), RESTful APIs, Microservices, Compliance and Legal IT systems is an added advantage.
ability to solve complex issues, good at problem statement analysis and solution design thinking
track record of influencing senior IT stakeholders and business partners
confident communicator that can explain technology to non-technical audiences
capable of understanding client needs and translating this into products and services
contribute expertise to the management of existing and new IT products and services
define workarounds for known errors and initiate process improvements
maintain a knowledge database
flexible to work in APAC/EMEA hours
