- This role is shift based (1st, 2nd, 3rd) to support a 24/7 operational environment. Working days and hours of work could vary depending on the needs of the business.
- Work in corporate office as required.
- Some travel may be required.
Minimum Qualifications:
- Bachelor s degree in Information Systems, Information Technology, Computer Science or related field of study.
- 1+ year of experience working in a NOC, SOC, or other operational environment.
- Experience working in ServiceNow.
- Experience working in Splunk.
- Experience with monitoring tools such as SolarWinds, Dynatrace, or other industry-wide monitoring tools.
Preferred Qualifications:
- ITILv4 Foundations Certification.
- CCNA Certification or similar.
- Experience with scripting languages (Python, PowerShell etc.).
Knowledge, Skills and Abilities:
- Ability to multitask effectively and work with little to no supervision while performing duties.
- Ability to work in high-pressure situations.
- Ability to handle fluctuating workloads, conflicting priorities, and concurrent activities.
- Effective organizational skills, time management skills and problem-solving skills.
- Exceptional verbal, written and interpersonal communication skills.
- Microsoft Office product suite.
- Azure and Splunk.
- Knowledge of ITIL processes.
