Smart Work Business Centre Pvt Ltd is looking for IT Associate to join our dynamic team and embark on a rewarding career journey
- The IT Associate is responsible for providing technical support and assistance to end-users within the organization
- This role involves troubleshooting hardware and software issues, installing and configuring computer systems, and ensuring the smooth operation of the IT environment
- The IT Associate works closely with other members of the IT team to address technology-related concerns and implement solutions to improve efficiency and productivity
- Key Responsibilities:Technical Support: Provide frontline technical support to end-users via phone, email, or in-person
- Troubleshoot hardware, software, and network issues, and resolve them in a timely manner
- Hardware and Software Installation: Install, configure, and maintain computer hardware, software applications, and peripheral devices such as printers and scanners
- System Administration: Assist in the administration of servers, user accounts, and security settings
- Perform routine maintenance tasks, such as system updates and backups
- Network Support: Assist with network infrastructure setup and troubleshooting
- Configure routers, switches, and firewalls as needed
- Monitor network performance and address connectivity issues
- Documentation and Training: Maintain documentation of IT systems, processes, and procedures
- Provide training and guidance to end-users on using IT resources effectively
- IT Asset Management: Manage inventory of IT assets, including hardware, software licenses, and other equipment
- Track procurement, deployment, and retirement of IT assets
- Security Compliance: Ensure compliance with IT security policies and procedures
- Implement security measures to protect against unauthorized access and data breaches
- Vendor Management: Coordinate with external vendors and service providers for technical support and procurement of IT products and service
