IT Asset Management Engineer

We are the world's learning company with 16,000 employees operating in more than 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes, so do people.

We are seeking a highly skilled and experienced IT professional to grow and develop our IT Asset Management (ITAM) initiatives. The ideal candidate will play a crucial role in ensuring the accuracy, integrity, and efficiency of our software and hardware asset management workflows, integrations, and related processes. As an IT Asset Management Engineer, you will be accountable for integration development and maintenance, process owner support, configuration identification and control, and collaboration with IT Operations Management (ITOM), IT Asset Management (ITAM), and Service Management teams. You will be responsible for driving continuous improvement initiatives and working with leaders across the organization to ensure adherence to SAM processes.

Responsibilities include but are not limited to:

• Accountable for IT Asset Management, reporting, and remediation activities.
• Responsible for supporting configuration management processes and end-user support of the CMDB.
• Responsible for supporting IT Asset Management processes, including training and data management.
• Accountable for fostering collaboration with IT Operations Management (ITOM) and IT Asset Management (ITAM) teams to integrate configuration management practices into operational and asset management processes.
• Responsible for triaging and enhancing asset management workflow.
• Responsible for recurring testing and validation of processes as part of platform upgrade activities for both the asset management platform and integrated services.
• Responsible for implementing processes to improve overall completeness and correctness within the CMDB.

Minimum requirements:

• Proven experience in Hardware and Software Asset Management processes.
• Experience with the development of catalog items and fulfillment workflows.
• Experience implementing and using IT Asset Management within the ServiceNow platform.
• Experience with REST API development.
• Strong written skills for the creation of end-user documentation and training materials.