- Lead and/or contribute as needed to on-going support activities, working with business users and IT partners to identify issues, perform root cause analysis and resolve issues.
- Lead and/or contribute to projects and process improvement initiatives. Participate in business requirements definition, design, configuration, testing and deployment tasks.
- Create process flow documents, functional specifications, create/ execute test scripts as needed for projects or initiatives.
- Support users in APAC and also in other regions. Must be available for off hours support tasks, as needed, and as part of the off hour support rotation schedule
- Mentor and assist other team members on application, platform and interface knowledge and methods.
- Ensure compliance with Kontoor policies in regards to system access, data security and change control.
WORK EXPERIENCE/EXAMPLE
- Related experience of working as an IT Analyst or Senior IT Analyst - min 8 years
- Related experience in Enterprise Supply Chain Management Software such as NGC, Logility, Infor (5+ year)
- Proficiency in SQL statements and root cause analysis skill
- Related experience in working in regional and/on global supply chain project
- Related experience in SAP, logistic platform and EDI interface integration is a plus
- Related experience in Global Trade Management Solution is a plus
- Have a solid understanding on supply chain operation in view of orders, shipments and inventory is a must
Education and/or certification requirements
- Bachelor s degree in related field or other relevant experience
