IT Administrator

We are seeking an experienced and proactive IT Administrator to join our fast-growing cloud manufacturing startup. As an IT Administrator, you will be responsible for managing our IT infrastructure, ensuring smooth operations, resolving IT issues across the organization, and implementing effective processes for IT management. The ideal candidate should have hands-on experience with Microsoft 365 administration, managing hardware and software, budgeting, and overseeing security protocols. Additionally, you will be tasked with developing and maintaining standard operating procedures (SOPs) and managing an efficient IT department.

Responsibilities:

- Manage and administer Microsoft 365, including user management, security, and email configurations.

- Configure, troubleshoot and maintain laptops, desktops, and other IT equipment for new and existing employees.

- Oversee IT hardware purchases, vendor coordination, and asset management to ensure optimal performance and resource allocation.

- Develop and manage the IT budget, ensuring cost-effective solutions for the company's technology needs.

- Provide timely support and resolution for IT-related issues, including software installations, network connectivity, and system errors.

- Handle security and compliance-related activities, including firewall management, CCTV, access control systems, and spam protection.

- Prepare, document, and maintain Standard Operating Procedures (SOPs) for IT processes and workflows.

- Implement an approval process to ensure IT decisions align with business objectives and compliance requirements.

- Maintain an efficient IT department by streamlining operations, improving response times, and ensuring clear communication.

- Coordinate and implement upgrades, patches, and preventative maintenance for IT systems.

- Collaborate with other departments to ensure IT processes support overall business operations and improve productivity.

- Assist in documenting IT policies, procedures, and system configurations for future reference and audits.

- Stay updated on the latest technology trends, ensuring the company's IT infrastructure remains secure and up-to-date.

Requirements:

- 2-3 years of experience as an IT Administrator or in a similar role.

- Proficiency in Microsoft 365 administration, including user and email management.

- Strong knowledge of configuring, maintaining, and troubleshooting laptops, desktops, and other IT hardware.

- Experience in IT hardware procurement, vendor management, and asset tracking.

- Familiarity with budgeting for IT infrastructure and resource planning.

- Excellent problem-solving skills and the ability to resolve IT issues efficiently.

- Understanding of security systems, including firewalls, CCTV, access control, and spam protection.

- Experience in preparing and maintaining SOPs and implementing approval processes for IT operations.

- Ability to manage an IT department efficiently, ensuring streamlined operations and effective communication.

- Knowledge of compliance protocols and experience with IT security management.

- Strong communication skills and the ability to coordinate with different teams to address IT needs.

- Flexibility to adapt to a fast-paced environment and take initiative in managing IT operations.

If you're passionate about creating a well-managed and secure IT environment and have a knack for process improvement, we invite you to be a key part of our growing team! Join us in building a highly efficient and secure IT department.