Responsibilities:
Provide Technical support and assistance to customers via phone, email or chat.
Identify and diagnose technical issues reported by customers.
Resolve technical problems in a timely and efficient manner.
Assist customers with software installations and upgrades.
Document and track customer issues in a ticketing system.
Collaborate with other teams to ensure timely resolution of customer issues.
Desired Candidate Profile:
Minimum experience of 1 years in a technical support role.
Good understanding of computer systems and networks.
Excellent problem-solving and communication skills.
Ability to explain technical concepts to non-technical users.
Strong Customer Service orientation.
Patience and empathy when dealing with customer issues.Skills:
Knowledge of Windows and Mac OS
Excellent verbal and written communication skills.
Familiarity with software installation and troubleshooting
Basic understanding of network protocols and configurations
Proficiency in using remote support tools.
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