Principal Responsibilities:
Assist in broadcasting Autodesk communication and follow-up with partner on assigned tasks for India Region.
Track, escalate and support costumers technical issues on Autodesk products and solutions worldwide
Ensure the right levels of communication with the Autodesk partners and deliver accurate documentation as appropriate
Ensure the integrity of the information to be made available, for the correct execution of the programs.
Coordinate with global support team and regional PSM for Learning Partner recruitment, technical tickets onboarding Sales Training on new product/s and/or technologies.
Support Learning Partners with respect to Autodesk Software Subscriptions, subscription contract, renewals, license access, and maintenance issues
Develop adequate expertise to support the Subscription license fulfillment model for Learning Partner Programs
Works with Sales Support and Sales Operations to provide support where necessary to ensure timely logging in of orders and billing.
Coordinate the various functions within Tech Data in order to deliver the outcomes agreed in each product plan.
Assist PSM/BDM in new partner recruitment, enablement, and productivity objectives.
Monitor and track progress of support/application tickets from Conversion to Closure.
Maintain service delivery reporting, training documents and service operations
Manage and maintenance customer database
Report costumers products and services
Adhere to Tech Data policies and compliance requirement.
Business forecasting and business planning for product groups with PSM.
Provision of various reports for the purpose of commercial decision making.
Knowledge and Skills: Basic technical skills to back the solution building skill sets of respective product / technology
Basic experience of creating EDM / Mailers with good content (Pictorial Catchy Words)
Seeks to build high customers satisfaction (internal and external)
Renewal Engine Drive with Customers
Good levels of communication, initiative and teamwork
Good level of use of Office tools, in particular Excel
Good level of spoken and written English
Ease of working in a rapidly changing context and reacting to new challenges
Knowledge and experience in the use of databases
Experience:
Minimum 0 to 5 years of experience in handling education services deliver or product support or Autodesk Products
Understanding of channel business Ecosystem is added advantage
Customer Service Support experience is added advantage
Relevant vendor/product certifications are an added value
Education/Certification: Distinguishing Characteristics: Technically oriented to gain expert to master knowledge on products and solutions.
Exhibits the ability to interface with the outside sales customer
Excellent planning, customer relationship and partner management skills
Demonstrates initiative and passion to excel
Demonstrates high integrity levels
Flexible to work in Multi-Time zones
Open to field travel 30%
Competencies:
