Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Cloud Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimisation of clients cloud infrastructure and services.
This role may also contribute to / support on project work as and when required.
What You'll Be Doing
Desired Skills :
- Min 5 to 8 years of experience in managing and maintaining AIX infrastructure.
- Good troubleshooting skills in AIX - Lpar, Dlpar, HACMP,HMC, NIM, VIO etc
- AIX Certification
Job Description
- Strong knowledge and must have hands-on experience on AIX, VIO and HMC
- VIO upgrades/adapter firmware upgrades/VIO failover/maintenance procedures
- HMC updates/frame upgrades/Live partition mobility/DLPAR/troubleshooting HMC issues
- Install and configure AIX operating systems and servers.
- Support AIX OS to run various software applications.
- Maintain and upgrade the AIX OS.
- Develop procedures for AIX security and management.
- Develop performance improvement initiatives for AIX system environment.
- Identify and resolve system issues in a timely manner.
- Analyze software and hardware environments to determine any system defects.
- Perform maintenance routines to ensure continuous system availability.
- Develop and implement disaster recovery procedures to ensure business continuity.
- Should be ready to work in 24X7 Shifts
- Flexibility to work outside of Business Hours to support any critical issues
- Knowledge on and ability to follow Incident, Request, Problem and Change Management Process.
- Ability to work on multiple concurrent tasks with conflicting priorities
- Excellent analytical and organizational skills and the ability to work with multiple geographically dispersed teams
Workplace Type
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
