The Security Analyst will be responsible for monitoring, analyzing, and responding to security incidents, ensuring the integrity and confidentiality of our information systems.
Key Responsibilities :
- Responding to enquiries from international clients, via phone or email, in English in a professional manner.
- Resolving customer issues and requests quickly and accurately.
- Performing technical troubleshooting steps to resolve client issues.
- Maintaining accurate records of customer interactions via case management systems.
- Producing documentation for clients to expected standards and guidelines
- Collaborating with other departments to resolve complex customer issues.
- Providing feedback on recurring customer issues to help improve processes and products.
- Staying updated on company products, services, and policies to provide accurate information to customers.
- Adhering to company policies and procedures, including data protection and confidentiality guidelines.
