- Your role will be to help deliver world-class and industry leading support to our global client base across various verbal/written channels
- You dont need a background in finance to apply; were looking for people with a passion for providing excellent service and who have an interest in learning more about financial markets
- This entry level role is ideal for those with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused trading environment with 24/7 coverage(rotational shifts)
- We are looking for a culture-fit, the company prides itself of a vibrant and fun working culture that offers an enjoyable work environment to pursue productivity
What you ll do
You will be responsible for:
- Resolving clients queries wrt the account, trades, payment, admin tasks etc.
- Responsible to deliver quality service to the clients.
- Take ownership and provide complete resolution.
- Mentor your team members and help them grow.
What you ll need for this role
We are looking for someone with:
*A degree-level education (any subject)
* Experience of working in a customer facing role (Preferable)
* Fluency in English (verbal and written)
* A Sales background, good working knowledge of any additional European language, Chinese or Arabic would all be a distinct advantage.
* Excellent interpersonal and communication skills
* A logical and analytical approach to problem solving
* Confident to employ basic math s skills, particularly mental arithmetic.
* Strong team player and time management skills
* Literacy in MS Office
* Can handle an administrative role
* Ability to work well under pressure.
