The role holder has the responsibility of investigating unauthorized electronic banking transactions disputed by customers. The role holder is expected to proactively manage deadlines and processes for ensuring work products of the highest standards.
Roles & Responsibilities:
Manage investigations and deliver on quality investigation report
Maintain trackers for all assigned activity and timely publish data with Supervisor
Communicate / Follow-up with peer banks / merchants recovery of disputed transactions
Identify and highlight control / process lapses in the existing operations
Identify emerging fraud trends and recommend mitigants.
Provide statistical analyses of both on-going and completed investigations
Educational Qualifications:
Graduate: Bachelors in commerce / arts / science / biology / business / computers / engineering / management / any others
Post Graduation: Finance / Marketing / Operations /
Professional Qualification: CA / Law / FRM / CS
Experience: 5 to 10 of relevant years of experience.
