International Voice

TATA Consultancy Services Ltd.

Early Applicant

4 days ago
Be among the first 50 applicants

Full time

Chennai, India(estd)

IT/Computers - Software

(estd)

Job Description

Job Description
. Assist customers via the inbound/outbound calls received
. Meet required criteria for call quality standards.
. Maintain customer relations with a high degree of internal and external customer service.
. Possess effective problem solving skills to ensure timely problem recognition and resolution.
. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
. Recording and updating customer information via the organization's internal systems
. Resolving customer queries at first point of contact
. Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
. Ensure call handling and service quality is maintained

Desired Candidate Profile

BACHELOR OF COMMERCE

More Info

Role:Analyst

Industry:IT /Computers - Software

Function:BUSINESS PROCESS SERVICES

Job Type:Permanent Job

Skills Required

Communication

Date Posted: 20/11/2024

Job ID: 100973947

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About Company

TATA Consultancy Services Ltd.Job Source: ibegin.tcs.com

Tata Consultancy Services is an Indian multinational information technology services and consulting company with its headquarters in Mumbai. It is a part of the Tata Group and operates in 150 locations across 46 countries. In July 2022, it was reported that TCS had over 600,000 employees worldwide.

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