International Voice Process || Telecom Process

GREETINGS OF THE DAY!!!!

Congratulations, We are shortlisting your profile for the role of SeniorCustomer Service Associate || International Voice Process.

• Required Qualification: Min 12th Pass required

• Required Experience: Min 1 year exp into Voice Process

• Candidate should have exp on telecom process/wifi troubleshooting/router/broadband.

• Job Role: Senior Customer Service Associate || International Voice Process

• Responsibilities:

-Provide advance level customer support, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.

-Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support SME in training, reviews and escalation handling

-Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills

-Customer Service handling escalated tickets and coach them to improve their user handling skills.

• CTC: Upto
• 20 LPA+ Incentives

• Location: Pune

• Notice: Immediate Joiner Only

• Work Mode:Work From Office

• Shifts:24/7 Shifts

• Working Days:5 Days Working, 2 Days off

• If Interested ,Contact:

• HR kushal - 733 983 3455

Job Types: Full-time, Permanent

Pay: 350,000.00 - 420,000.00 per year

Benefits:

• Health insurance

Life insurance

• Provident Fund

Schedule:

• Night shift

* Rotational shift
Supplemental Pay:

• Performance bonus

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• International voice process: 1 year (Required)

Work Location: In person