Greetings From Scorelabs !
To provide assistance to the customer's queries over the call.
Solve the customers problem with best resolution.
Handled the customers with positive attitude.
Providing the service to the customers in best possible way.
Required Candidate profile
Must be comfortable with UK shift timings. (Day and Night Shifts)
Excellent Communication Skills
UG/Graduates both Freshers and Experienced can Apply
Pls call Hr Kavitha - at 7904989816
Mail id: [Confidential Information]
Age Limit:18-28 years
Location: Chennai/Coimbatore
Roles and Responsibilities :
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives.
Requirements and Skills
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
