MegaaOpes Solutions provides clients with successful business process outsourcing (BPO) solutions. Our outsourcing portfolio includes accounts receivable management, customer management services, and back office services for a diversified customer base. Since MegaaOpes inception in 2012, our goal has remained constant - to reduce client operating expenses, increase cash flow, and improve their customers experience. Our best-in-class, results-driven reputation, strong financial track record, and proven business model makes MegaaOpes the choice for BPO solutions. To meet and surpass the growing and complex needs of our clients, MegaaOpes services support essential functions across key portions of the customer lifecycle, including acquisition, growth, care, resolution, and retention. MegaaOpes provides its services through Customer Lifecycle Management, a unique customer-driven model that delivers our optimal performance, leading-edge technology, proven efficiency, and exceptional quality.
The Role
You Will Be Responsible For
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- You have at least 1 year experience within a Customer Service role, ideally within the Insurance industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong mentor and coach who can build high performing teams
- You are adaptable and thrive in changing environments
- You are a strong networker & relationship builder
What's on Offer
- Work alongside & learn from best in class talent
- Flexible working options
- A role that offers a breadth of learning opportunities
