International Voice Process

Job Title: International Voice Process

Location: Coimbatore

Benefits: Annual bonus + Shift Allowance + Cab facility + Food

Skill:

Good communication Skills

Flexible to work in night shift

Responsibilities:

• Understand all organizations products, services, procedures and guidelines and communicate same to all team members
• Prepare forecasts and budgets for the call center
• Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
• Facilitate and organize training session for all agents and participate in recruitment of new call center agents