Job Title: International Voice Process
Location: Coimbatore
Benefits: Annual bonus + Shift Allowance + Cab facility + Food
Skill:
Good communication Skills
Flexible to work in night shift
Responsibilities:
- Be in charge of running and managing the BPO /call center facility daily
- Set targets for all other call center agents to meet up with
- Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
- Understand all organizations products, services, procedures and guidelines and communicate same to all team members
- Prepare forecasts and budgets for the call center
- Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
- Facilitate and organize training session for all agents and participate in recruitment of new call center agents
- Conduct regular review of all call center agents performance and organize training sessions for under performers
- Submit regular reports to management and seek new ideas and strategies to improve performance at the center
- Keep up with trends and happenings in the industry and ensuring adherence to industry standards
