Skills:
Fluency in English, Excellent communication skills, Customer service orientation, Problem-solving abilities, Ability to work in a fast-paced environment, Active listening skills, Cultural awareness, Ability to handle stress and pressure,
Company Overview
Hemocean Outsourcing has a strong team to handle training and placement services, providing top to bottom positions with great packages. The company operates year-round to coordinate between graduates and companies. Hemocean Outsourcing belongs to the Staffing & Recruiting industry, is headquartered in Jabalpur, Madhya Pradesh, and has a team of 2-10 employees. For more information, visit hemocean.com.
Job Overview
We are looking for freshers to join our International Voice Process team in Gurgaon. This is a full-time position suitable for candidates with 0 to 1 years of work experience. The ideal candidate will have fluency in English, excellent communication skills, and a customer service orientation.
Qualifications And Skills
- Fluency in English (Mandatory skill)
- Excellent communication skills (Mandatory skill)
- Customer service orientation (Mandatory skill)
- Problem-solving abilities
- Ability to work in a fast-paced environment
- Active listening skills
- Cultural awareness
- Ability to handle stress and pressure
Roles And Responsibilities
- Handle inbound and outbound calls from international clients.
- Provide excellent customer service and support.
- Resolve customer issues and complaints promptly and effectively.
- Maintain accurate records of customer interactions and transactions.
- Follow communication procedures, guidelines, and policies.
- Contribute to team efforts by accomplishing related results as needed.
- Continuously improve through feedback and training.
- Ensure compliance with company standards and regulations.
