International Voice Process

Description

We are looking for a dedicated International Voice Process Executive to join our team. The ideal candidate should have 0-4 years of experience in the job market context of India. The candidate should be able to handle customer queries, complaints, and provide solutions promptly in a professional manner. The candidate should be comfortable working in a fast-paced and dynamic work environment.

Responsibilities

• Answering customer queries and providing prompt solutions
• Handling customer complaints and resolving them efficiently
• Maintaining customer satisfaction by providing excellent customer service
• Ensuring timely resolution of customer issues
• Maintaining accurate records of customer interactions
• Working collaboratively with team members to achieve goals
• Adhering to company policies and procedures
• Maintaining confidentiality of customer information

Skills and Qualifications

• Excellent communication skills in English
• Strong customer service skills
• Ability to handle customer complaints and resolve issues efficiently
• Ability to work in a fast-paced and dynamic work environment
• Attention to detail and accuracy
• Good problem-solving skills
• Ability to work independently and in a team
• Knowledge of Microsoft Office and other relevant software
• Minimum of a Bachelor's degree in any field
• 0-4 years of experience in the job market context of India